If the Booking is cancelled for any reason, including voluntary cancellation by the User, the cancellation charges in the itinerary will apply. In the absence of such information, the following cancellation charges will apply:
| Time period in which the cancellation is made | Charges |
|---|---|
| Up to 72 hours before the departure time | Booking fees |
| Between 72 hours and up to 48 hours before departure time | 50% of Trip Cost |
| Between 48 hours and up to 24 hours before departure time | 75% of Trip Cost |
| Less than 24 hours before departure time and at/after the departure time | 100% of Trip Cost |
FULL PAYMENT: Payment may be made in full amount to HireBus during the booking. Such total booking amount includes the base fare, applicable taxes including GST as may be applicable as per local laws, and any additional booking fee, service fee, or convenience fee charged by HireBus.
PARTIAL PAYMENT: Under this option, the User has to make payment of a partial amount as specified at the time of booking or in the booking voucher and pay the balance amount within a specified time period as informed at the time of booking or in the booking voucher. Failure to pay such balance amount within the stipulated time will lead to cancellation of the booking, and any refund will be subject to the booking/cancellation policy. In some cases, the customer may be allowed to make the balance payment at the start of the trip.
PAY AT VEHICLE: Under this option, the User has to pay a certain part of the booking amount specified at the time of booking or in the booking confirmation voucher to HireBus and the balance to the Bus operator at the start or end of the trip.
Expenses like toll charges, permit charges, parking charges, entry fees, Service Tax, and any other Government Tax as per Government guidelines are to be borne by the User and paid directly to the driver. The excess Driver Bata, wherever applicable, has to be paid directly to the driver.
Cancellation of bookings can be done either through the User’s login on the HireBus website or by calling on the Mobile number. Any cancellation is subject to such cancellation charges as mentioned on the booking details. Refund amount will be transferred between 3-5 working days.
